“For enterprise communications users, easy-to-navigate solutions with a modern interface a must have,” said Balkaya. “This will help teams adapt to the challenges of working from home and, ultimately, make long-term remote work a more viable option for many businesses.”įazil Balkaya is a principal analyst for Synergy Research. “With this desktop app, we’re putting all the necessary communication tools in one easy-to-navigate interface that’s accessible from any device,” Del Real said. But having the right collaboration tools impacts productivity and the bottom line. Many business are struggling with the shift to remote work, she said. We think this will be a real differentiator and competitive advantage for partners.” Remote-Work Advantages “There’s a growing sentiment that users have to compromise, choosing either greater product accessibility or a more secure, reliable experience,” Del Real said. The app offers integrations with several business productivity applications such as Microsoft Office 365 and Google. Other key features include advanced search functionality and third-party integrations. “By focusing on simplicity and providing integrated message, video and phone capabilities, RingCentral’s unified desktop app allows users to switch real-time between devices and modes of communication, including team messaging, calling and video meetings for an entirely seamless experience,” she said. The RingCentral unified desktop app supports collaboration across a “highly mobile, dispersed workforce,” Del Real said. “Our channel partners continue to see growing demand for UCaaS solutions now more than ever given the current climate.”
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“The majority of organizations are currently faced with working remote full time, which makes collaboration tools all the more important for workers to stay productive,” she said.